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Australian Pacific Travel & Tourism

Diploma of Tourism
CRICOS: 070955B

The Diploma of Tourism encompasses the entire Certificate III in Tourism (Retail Travel Sales) course plus an additional 22 weeks of study to complete the Diploma.

Course Code: SIT50107
Module Descriptions:

Tourism Office Operations
This module provides an overview of the travel and tourism industry with particular emphasis on the travel related sectors. It outlines the categories of travel agencies and provides the skills and knowledge required by an Australian and international travel consultant to carry out clerical and other duties within a Travel Agency. Topics include the breakdown of the tourism industry, resources within an agency, clerical and correspondence procedures including itinerary preparation, travel documents such as passports, visas, the industry language (codes). This module sets the foundations for the rest of the course.

Business Technology Communications
This module is combined with many of the above modules but you will be shown how to write a letter, draft an email and other business documents using current computer software systems.

Australian Destinations and Attractions
This module provides information on the tourist regions and main cities for each state and territory. It also reviews a selection of significant destinations and attractions, enabling travel consultants to make appropriate recommendations to clients. Topics include an overview of Australia & the various tourist regions within each state.

Customer Service
This module gives an in-depth understanding of the client’s needs and will develop skills to enhance communication over the telephone and face to face. Students learn the importance of customer service and what it will do for business. Role-plays are part of this module.

Tourism Sales Techniques
This module provides detail on aspects of closing sales, overcoming client difficulties, telephone techniques. Role-plays are part of this module.

Travel Products
The aim of this module is to provide skills and knowledge on a range of Australian and International travel products (excluding air products), enabling you to advise clients of the best product for their needs. This module shows you how to read a brochure either online or hard copy and to be able to explain to the client the product being sold including the conditions. Topics include: coach products, cruising, rail, hire car, accommodation, build your own package and travel insurance. Students will also become familiar with facilities offered and equipment used by overseas transport, accommodation and travel insurance operators. Students will then learn to do an itinerary and costing/quote for the client.

International Destinations and Attractions
This module covers the location of major world tourist regions and cities of interest to Australian travellers. It reviews a selection of significant destinations and attractions in each region, enabling consultants to make appropriate recommendations to clients. Topics include the major regions of the world.

Normal International Airfares (equivalent to F&T 1)
This module provides the skills to calculate international air fares and write international tickets as required for international travel. Topics include IATA three letter codes, use of an air tariff manual, fare basics, mileage calculations, children and infant fares, indirect travel limitations, higher intermediate points, one-way backhaul rule, round and circle trips, currency regulations, taxes, add-ons. This module comes with an International Fares Manual.

Promotional International Airfares
This module covers calculations of international promotional and nett fares. Topics include calculation of fares, interpretation of promotional fare rules from Australia to the various destinations of the world.

Galileo “live” Computer Training
The Galileo “live” computer reservations system (CRS/GDS) training is available face-to-face. This module covers making, amending and cancelling of flight reservations. Students are also instructed on how to process ancillary services such as frequent flyers, special meal requests, seating, bassinettes, add passport details etc.

CrossCheck Travel
CrossCheck is a back-office accounting system for Travel Agents. This module shows you how to create a client profile in a data base and then create a clients itinerary and costs for their trip. It also covers receipting and accounting of clients’ money from the Travel Agent to the supplier of the product.

Business Studies
This module is combined with many of the above modules but you will be shown how to write a letter, draft an email and other business documents using current computer software systems.

Domestic and International Consultancy Practise
These modules are very hands on and require role-plays where students are required to act out the role as a travel consultant serving a client and proceed to sell travel products to meet the client’s needs. This module incorporates all the students have learnt in previous modules and ties them all together to show the student how a real situation would work.

Consultancy Practise
These modules are very hands on and require role-plays where students are required to act out the role as a travel consultant serving a client and proceed to sell travel products to meet the client’s needs.This module incorporates what the students have learnt in previous modules and ties them all together to show the student how a real situation would work.

Make Presentations
Students learn about a variety of presentation styles and resource and how to prepare and plan for a presentation. Students will put together their own presentation using the skills they have learnt.

Business Compliance
This module shows the students how to research legal information and ensure legal compliance in a business to set up a Travel Agency. It also shows the students other expenses that must be factored in to set up a business before the doors are open. It also discusses laws with regards to advertising, copyright and contracts.

Customer & Business Relationships
This module provides an in-depth understanding of the manager’s role in planning the delivery of quality service and developing a service vision. Students will be shown how to establish business relationships, conduct negotiations culminating in formal business agreements and then fostering and maintaining these same business relationships. Role-plays are involved in this module.

Developing & Implementing Business and Operational Plans
This module provides skills to develop a business and operational plan and to help students understand the impact of internal and external factors whilst administering and monitoring operational plans. This module also covers ongoing evaluation of a business & operational plan. Part of this module will be to be able to understand how to implement work operations, look at quality assurance systems and procedures, workplace records and the management role in these procedures.

Human Resource Management
The aim of this module is for students to identify recruitment needs and select staff, learn to organise induction programs. Students are also shown how to monitor staff performance and manage team performance. Look at diversity within the workplace and learn to manage it. Role-plays are part of this module.

Occupational Health & Safety Procedures
This module covers health, safety and security procedures as well as risk management. Topics include duty of care, employee participation in OHS, being able to implement procedures in the workplace and to train the staff to participate. Students will be shown how to do an audit and report the hazards and offer solutions. Role-plays are part of this module.

Financial Management
This module provides knowledge and understanding of accounting methods and budgeting. Topics include accounting systems, the operating statement, balance sheet and other financial reports. “Budgets and Control” cover types of budgets, the budgeting process, and variance analysis.


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Fees:

Fees (AUD$)
Local Students

Fees (AUD$)
International Students

Application Fee $ 100 $ 250
Full time Course $ 10,900 $ 11,900
Mandatory text material $ 1,100 incl GST * $ 1,100 incl GST *

Other fees may be applicable and subject to change without notice.


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Entry Requirement:

  • Successful completion of Certificate III in Tourism (Retail Travel Sales).
  • Academic: the NSW Board of Studies Year 11 or equivalent.
  • International students - English Language Proficiency: IELTS 5.5 or above or equivalent.
  • International students must be 18 years old or over.

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Course Length:


Full Time Course

48 weeks (including the Certificate course and the 2-4 weeks, mid course break)

9:00am to 4:00pm

3 to 4 days per week


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Intake Dates:


Full-Time

30 January 2012 and 02 July 2012


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Work Experience:

10 days work placement is undertaken within the certificate portion of this course. For more information please refer to Work Experience


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